The following items cannot be exchanged or sent back for a refund: E-Liquids, Coil Units, Tanks/Atomizers. We will exchange any item found to be DOA or Defective from the factory for 7 days from receipt of your package. Test your item once you receive it to make sure there is no issues as this policy is enforced by our suppliers and it non-negotiable.
If you need to return an item or are unsatisfied in any way please Contact Us with your order number and details about the product you would like to return. We will respond quickly with an RMA number and instructions for how to return items from your order. All Returns the buyer pays return shipping costs which will then be reimbursed when the refund is approved.
Most orders go out within 24 hours of you placing the order. Shipment of E-Liquid orders have the possibility to take 1-3 business days to process. This is due to us being a small team dedicated to making all juices fresh to order exactly how you want them.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or to the states of Arkansas, Indiana, Utah, and Pennsylvania due to local laws. We apologize in advance about any inconvenience this may cause
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and size based. The shipping information of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.
Pickup In Store Policy
Pickup in store option will allow you to pickup any item we sell online in store with a 3 hour lead time. We use SMS to send you a text message as soon as your order is ready to pick up (Make sure to select the option on checkout). We will call you if there are any problems or delays with your order. This can happen time to time while we perfect the website with stock integration and movement between stores.